Providing good customer service beyond the high street

Providing good customer service: with the emergence of a multitude of social media, the delivery of customer service is rapidly transforming through the exploitation of new communication channels. Social media marketing has been used to drive customers to online shops and even high street shops. Interestingly shops are now being used to drive Twitter traffic, thereby enabling opportunities for repetitive contact. Soon we will want to shop through the social media sites and and will go to the shops when we want to socialise...

Picture courtesy of http://www.laurenceborel.com/ with our thanks

Design is a key component of customer service

Travelling at the back of a plane can be a very frustrating experience but an increased emphasis on design can improve considerably passengers' perception. Should the designers become officially part of the customer service team and ensure that customer service design plays an important role in customer handling?

Picture courtesy of http://blog.rampcreative.com/ with our thanks

Does customer service rely too much on technology?

These wonderful spreadsheets have been in use for many many years yet they are fast disappearing with the introduction of sophisticated computer programs. Does the customer win as a result of technology improvements? or are we more and more likely to hear the well known answer "computer says no..."

Picture courtesy of http://tikichris.wordpress.com/ with our thanks

Good customer service does not have to be bland

Whilst communication over the internet and the telephone is reducing in many ways the opportunity to deliver traditional face to face customer service, plenty of industries still have the chance to impress. We would suggest that the adoption of designer labels instead of the traditionally bland outfits would do wonder to please customers. Why not try it with one of our recent favorite pieces from Olivia Rubin?

Picture courtesy of www.oliviarubinlondon.com with our thanks

If customer service fails....

....it is more likely than not that the company would be facing a storm, and nowhere to escape to.

Picture courtesy of http://www.tracymorter.com/ with our thanks

The attributes of good customer service

We have been looking for a long time for a picture illustrating good customer service attributes: flexibility, strength, elegance, discretion, respect, attention to detail, changing with the seasons - a tree does it all: it meets our expectations.
The success of a company's customer service strategy will then be heavily dependent on being able to deploy a team of employees whose skills are in adequacy with the attributes required.
Depending on the industry you operate in, many more attributes may be relevant. Feel free to suggest others to be added to the list by leaving a comment below.
Picture courtesy of www.19sixty3.com with our thanks.

customer service blog

Welcome to the blog of verygoodservice.com - The customer service blog dedicated to companies in London and the whole of the UK offering good products and good customer service.
On this blog we illustrate customer service concept in pictures.
On verygoodservice.com we are looking for the very best companies such as wine merchants, retailers, online shops, travel companies, restaurants....recognised as being the best at what they do and having recently won awards for their products and customer service.
On our good customer service examples blog we feature real life stories from companies listed on our website.